Politique d’expédition

Shipping & Delivery Policy

Elightcare LLC (DBA Callegari USA)
Effective Date: [Insert Date]

Elightcare LLC, operating as Callegari USA, is committed to providing timely and secure delivery of all products. This Shipping & Delivery Policy outlines the terms under which we ship our merchandise and the responsibilities of our customers.

Domestic Shipping (United States)

Free Standard Shipping: We offer free standard ground shipping on most equipment orders within the continental United States. Orders shipped to Alaska, Hawaii, or Puerto Rico are subject to additional shipping fees. Please contact us for a custom quote.
Carriers: We typically use UPS Ground or freight services depending on product size and type. Delivery takes approximately 3–6 business days, not including order processing time.
Freight Deliveries: Larger items (e.g., laser devices or facial beds) ship via freight carriers with curbside delivery and liftgate service. Inside delivery is not included and must be pre-arranged for an additional fee. Residential delivery may incur additional charges.

Order Fulfillment & Processing

In-Stock Items: Ship within 24–48 business hours of payment confirmation.
Backorders & Custom Orders: We will provide an estimated lead time before you confirm your order.
Multiple Shipments: Orders may arrive in separate packages at no additional cost.

Packaging & Quality Control

All products are professionally packed and undergo thorough quality control inspection prior to shipment to reduce the risk of damage during transit.

Delivery & Damage Claims

Signature Confirmation: Most deliveries require a signature.
Inspection Upon Delivery: Customers must inspect all shipments immediately:
- Visible damage should be reported to the carrier upon delivery.
- Concealed damage must be reported to Elightcare LLC within 24 hours by calling +1 (949) 994-7975 or submitting a request via our contact form.
Claims made after 24 hours may not be eligible for resolution.

Customer Responsibilities

Accurate Address: Please ensure your shipping address is accurate and complete at checkout. Elightcare LLC is not responsible for packages delayed or lost due to incorrect addresses provided by the customer.
Undeliverable or Refused Shipments: Customers will be responsible for return shipping charges and may be subject to a restocking fee (up to 20%) for refused or undeliverable packages.

Expedited Shipping

Expedited shipping is available for most items upon request. Please contact us before placing your order to arrange faster delivery and receive a shipping quote.

International Shipping

Some products are eligible for international shipment. Please contact us for availability and rates.
Customers are fully responsible for all customs clearance, import duties, and taxes in their country.
Elightcare LLC is not liable for international shipping delays or customs holds.

Sales Tax

As a California-based company, Elightcare LLC is required to collect sales tax on all orders shipped within California. Other states may also require sales tax collection depending on applicable nexus laws. Customers are responsible for any use tax not collected at checkout.

Risk of Loss

All purchases are made pursuant to a shipment contract. Title and risk of loss transfer to the customer upon our delivery to the carrier. We are not liable for lost or stolen packages after they have left our warehouse but will assist in filing claims when possible.

Carrier Delays & Force Majeure

Estimated shipping timelines are provided for reference and are not guaranteed. Elightcare LLC is not responsible for delays caused by:

Shipping carriers
Natural disasters
Weather conditions
Labor strikes
Pandemics or public health emergencies
Other force majeure events beyond our control

Need Help?

For all shipping inquiries or assistance, please contact us via:

Phone: +1 (949) 994-7975
Contact Form

Thank you for choosing Elightcare LLC / Callegari USA. We are proud to serve you with integrity and care.